FAQs


GENERAL QUESTIONS

  • What materials do you use to make your products?

We use genuine leather (full-grain and split leather) to make all of our items.

SIZE QUESTIONS

  • How do I pick a correct collar size?

- Standard dog collars: to choose a perfect size, measure the circumference of your dog’s neck with a soft measuring tape and add about 1 inch to make sure that the collar will fit comfortably. 

- Martingale dog collars: besides neck circumference, you also need to measure your pet’s head at its widest point, because you put such a collar on by slipping it over your dog’s head. Here is the example of how you should decide on a proper size of a martingale collar: if the neck fit of a collar is 16-17 inches, your pet’s head should be less than 17 inches to fit in it.

PAYMENT, SHIPPING AND RETURN QUESTIONS

  • What payment methods do you accept?

We accept all Visa, Mastercard and American Express cards via our payment gateway partner Gestpay. Wholesale customers can use bank transfer to complete the purchase.

  • How long will it take to ship my order?

Usually it takes around two weeks for the order to be received. Most of our customers report that they receive their orders in 8 to 16 business days, depending on the place of destination.

  • What postal services do you use to ship your products?

All of our packages are shipped either by EMS or by Economy Air Mail. For United States it is USPS, for the Great Britain – Royal Mail etc. Depending on a destination point, your package is going to be delivered by your local mail service.

  • I ordered the collar and it didn`t fit, can I return it?

Yes, you have 14 days to return an item you bought for refund or replacement. In order to schedule a return you may contact us at support@elegantdoggy.com, please make sure to leave your name, address and order number.

RETURNS & REFUND

If the item doesn’t meet your requirements you can return it for refund or replacement within 14 days after receiving it. Please note that in this case buyer pays the return shipping. If you decide to return the item, it should be unused and undamaged.

If you decide to return the product, please contact us via support@elegantdoggy.com. Make sure to leave your name, address and order number.

WHOLESALE ORDER QUESTIONS

  • Can I order your goods at wholesale price so I can resell them?

Yes, we offer a wholesale to our customers. Our minimum wholesale order is 400. For details please send us your contact information to support@elegantdoggy.com.

  • If I place a wholesale order to resell your products online, can you provide me with high-resolution pictures for my website?

Yes, we will supply you with high quality product images, as well as product details for your website.

  • Will I get a discount if I place a wholesale order?
Yes, you will get 25% off retail price on all of our products.